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Returns & Refunds

Our policy for returns, exchanges, and refunds

Last updated: May 2026

Original Artworks

Because many items are unique originals or limited editions, returns are handled on a case-by-case basis. Please contact us before returning any artwork.

Eligible Returns

We may accept returns or exchanges if the artwork arrives significantly damaged, differs materially from its description, or if required by applicable consumer protection law.

Non-Returnable Items

Custom framing, personalized orders, or items marked as final sale may not be eligible for return unless required by law.

Refund Process

Approved refunds are processed using the original payment method where possible. Refund timing depends on your bank or payment provider.

How to Request a Return

Contact us with your order number, photos if applicable, and a brief description of the issue. Our team will respond as soon as possible.

Contact · dreamcitygallery@gmail.com